FAQ

Our company headquarters is located in Hanover, Maryland.

Our MOQ depends on the specific product you want to make. Typically, MOQ is between 500 – 2000 pieces, but every product has different MOQ, so call for specific details.

Yes, our products can accommodate any specification you need. Our housings for ballasts, drivers, power boxes, and troffers, can be adjusted for any size or shape you need to meet your specifications. Our LED Rapid Change Strips can be made any size, shape or color to meet your specifications. Call us for more details.

There are two ways you can get an estimate: 1) Simply call and speak with one of our representatives, 2) Send us your specifications via email and we will begin your estimate immediately and contact you once we have the price and other information.

Lead times depend on the complexity and quantity of your order. Typically, the lead-time is between 4 – 8 weeks.

Shipping times will vary depending on how you want to ship the goods. We offer shipping by sea and air. Typically, smaller and lighter products ship via air, but larger and heavier products ship by sea. And off course it also depends on the order quantity as well. Shipping by sea typically takes four weeks, and shipping by air usually takes only a few days. Faster service is available via air but there is an extra cost involved so plan early to get the best rates.

Our payment terms are 50% down and the remaining balance due before shipping? Terms may be allowed, but not for first time customers. Once a relationship is established and a credit check is completed, we may offer terms of 15–30 days ROG. Payments or deposits are wired to our company bank account via TT.

Yes, we do make samples for our customers before we start production. Samples will be based on the design specification you want us to make for you. Once the sample is completed, we will mail it to you for approval. Revisions can be made if necessary. Once we receive your approval we will start production.

Sample cost depends on the product you are developing, but once you order, it will be given back to you as a credit towards the final price.

Rapid Electronics works diligently to make sure your job schedule is met on time. Simply call your customer service agent and they can give you immediate up-dates.

Rapid Electronics has been in business for over 3 years and we have a great reputation with our customers. Our secret is simply our dedication to our customers. We provide one on one personal customer service, quality control, on time manufacturing, and competitive prices.

Are you ready to order your products? All you have to do to get a cost estimate is speak to one of our representatives and tell them about the product and the quantity you need. Once the order is confirmed, the products will be shipped to your location. If your order is extremely large, we will have to make the product which takes about 4 -8 weeks. If your order is custom, we will need an extra 4 weeks to make molds, and another 4 weeks to get certifications. For all custom orders you will want to plan well in advance.

Rapid Electronics deals with many companies, all of which have confidentiality issues, so you can rest assured that all communications will be kept confidential. We do sign and honor confidentiality agreements. Simply email us the agreement and we will sign it and email it back to you.

Pricing is determined and depends on various factors such as how many pieces you are buying, complexity of design, and deadline that needs to be met. Contact us now to get an estimate!